The Samsung Galaxy S5 was one of the most anticipated phones this year. Designed to be powerful and professional, it’s as feature-packed as ever, and certainly has a lot to offer. However, just like any other smartphone, the Galaxy S5 is not without its issues. With that in mind, we take a look at some of the most common problems that users have been experiencing with their Samsung Galaxy S5, and offer some potential solutions on how to fix them.

1. Samsung S5 Software Update Problems With Go 12
2. Samsung S5 Software Update Problems With Passcode
3. Samsung S5 Software Problems
4. Samsung S5 Software Update Problems

Disclaimer: The Samsung Galaxy S5 is still a great phone and customers should not be put off by the problems listed below. You will likely not face any of these issues.

S5 Software Update Installation Errors. Problem: I have downloaded the update for my Samsung Galaxy S5 two times now, each being of 870MB each. The update downloads and then when i try installing.

How To Fix Software Update Failed On Samsung Galaxy New Devices. Samsung Galaxy J7 2015 How To Solve Software Update Problem. Samsung Device Firmware Restore with Smart Switch program. Samsung Galaxy S5 software update - version G900PVPU3BOF6. Enhancements/Fixes: Samsung Reactivation Lock User Notification; Important Info: Phased deployment starts on 7/6/15 and will be completed by 8/22/15; Customers will receive the update in phased batches.

Problem #1 – Doesn’t charge, or charges slowly

Samsung acknowledges Galaxy S5 Lollipop update issues. 02 May 2015 Samsung has always problems with updates. Thats why i will never buy Samsung S6. Says 'Failed to Update software. Samsung S5 won't turn on the issue needs immediate attention, but before you start to troubleshoot the problem, it is advisable to rescue the data stored on the phone. Dr.fone - Recover (Android) tool is an excellent software when you want to retrieve data safely from your Samsung Galaxy S5 that won't turn on, either from the phone’s memory. Sep 05, 2016  I have tried to keep this, 'Dummies Guide', as simple and easy to understand as possible for absolute beginners, with no prior knowledge of Android and the Samsung Galaxy S5, whilst trying to cover the most commonly asked questions about firmware updates and problems. The Samsung Galaxy Android 6.0.1 Marshmallow update is far from perfect and we continue to hear about Android 6.0.1 Marshmallow problems plaguing Galaxy S7, Galaxy Note 5, Galaxy S6, Galaxy S5.

Some users have reported that they cannot get their device to charge as quickly as they would like. In some cases, the phone does not charge at all, while in others, it only charges at a very slow rate.

Potential Solutions:

• This problem can take place after the phone has been exposed to water or experienced some form of shock from an accidental bump or drop. If your phone has suffered physical damage, then your only option will be to try and get a replacement handset.
• Make sure that you are using the equipment that came with your handset. You should be using a wall charger and USB cable that was approved and sent by Samsung, as other accessories may use different voltage parameters and could cause charging problems.
• Check whether the outlet is faulty by trying a different power outlet, or attempting to charge another device from the same power outlet.
• Check that your USB cable is working properly by attempting to connect your handset directly to your computer or laptop.

Problem #2 – Issues with the touchscreen

Some users have reported that the device does not respond to their touch as it should, or registers ghost touches.

Potential Solutions:

• Make sure that the protective case or screen protector you are using is not interfering with the touchscreen. Remove your case or screen guard and see whether the issue has been resolved.
• Restart your phone by holding down the power key until your device vibrates and turns off, then turn it back on. This will delete any temporary files which could be causing the problem.
• Go into your settings – display to see whether enabling increased touch sensitivity helps.
• Make sure that your touchscreen is not dirty by cleaning it with a microfiber cloth.
• Attempt to remove applications or widgets that could be causing the problem, or factory reset the phone and then selectively reinstall all necessary applications.
• If you have completed a factory reset and you are still having problems, then the issue could be with the hardware or operating system within your phone. In this case you will have to approach your retailer or Samsung for a replacement.

Problem #3 – Phone doesn’t turn on

Some people have reported that the phoneoccasionally refuses to boot. Although buttons light up as they are expected to, the screen stays blank.

Potential Solutions:

• Try pressing on the battery in your handset to make sure that all of the pins are making contact with the phone.
• Restart your phone.
• When you can access your phone, try going into settings – accessibility –vision – dark screen, and ensure that this has been turned off.
• Try removing your protective case or cover to see whether excess pressure is having an effect on the way that your phone functions.
• A rogue application could be causing the problem, so attempt booting your phone into safe mode. If you no longer suffer with the issue in safe mode, then try doing a factory reset and being selective about the applications that you reinstall, or remove your applications one by one.
• Back up any files that you do not want to lose and perform a factory reset. If this does not work, then you may need to contact your retailer or Samsung for a replacement.

Problem #4 – Issues with the Wi-Fi connection

A lot of smartphones have issues when it comes to connecting to Wi-Fi, and it the Samsung Galaxy S5 is no exception.

Potential Solutions:

• Try turning your router and your Galaxy S5 on and off again.
• Make sure that you are not in power saving mode, as this can have an effect on your Wi-Fi connection.
• Go into your settings -Wi-Fi, and select the router that you want your phone to connect to. Choose the forget option, and set the connection up again from the beginning.
• Go to Wi-Fi, tap the name of your network then edit – advanced options, and change your IP settings to
• Use the Wi-Fi Analyzer app to determine which channel is best for you to use in your location, then go into your IP address and change the channel.
• Check the MAC filtering that exists on your router to ensure that your Galaxy S5 is listed.

Problem #5 – Bluetooth doesn’t connect

Some users of the Galaxy S5 encounter problems when they try to connect their phone to their cars or other devices through Bluetooth.

• Go into apps – settings – application manager – Bluetooth and select force stop. Tap to clear cache then restart your phone.
• Check that your Bluetooth car system, or the device that you are trying to connect to is working properly by resetting it. You can cause the device to forget all pairings, and do the same thing on your Galaxy S5, before setting up the connection again.

Problem #6 – Can’t be heard on calls, or cannot hear caller

Some users have complained that they have issues with the audio when they are making calls. Either they cannot hear the caller, or the caller cannot hear them.

Potential Solutions:

• Hold the power key down on your phone until it vibrates and turns off, then remove your SIM card and take out the battery. Leave the phone alone for some time, then replace the SIM card and the battery and turn the phone back on to see whether the problem has been resolved.
• Check the microphone on your phone. On the Galaxy S5, this is the small hole towards the bottom of your handset. You can use compressed air to blow into the hole and ensure that no crumbs or dust particles are blocking the sound.
• Restart your phone.
• Clear the Cache partition. See instructions on how to do this below.
• If you are using a Bluetooth accessory, turn your Bluetooth off to check if this makes any difference. You may have to go into your settings and have your phone forget paired devices if this does not work.
• If you continue to suffer from the same problem, then you will have to request a replacement.

So there you have some of the most common problems that users are having with the Samsung Galaxy S5. We will continue to update this list if new problems or solutions arise, and as usual, we encourage you to get in touch with us if you have any issues that we haven’t mentioned. Also, if you have experienced one of the issues listed above, let us know how our solutions worked for you. Remember that while software issues can come up from time to time, it’s always important to keep your device safe from external factors, such as accidental bumps and drops. Don’t forget to checkout our roundup of some of the best protective cases and covers for the Samsung Galaxy S5.

Here are the guides on how to factory reset your Samsung Galaxy S5, boot into safe mode, and clear the cache partition.

How to reset using phone options:

• Go into Settings – User & Backup
• Tap Backup & Reset
• Select Factory Data reset
• Confirm that you want your Galaxy S5 to reset
• Enter the password required for your device
• Your phone should automatically reboot

How to Factory Reset Using Hardware Keys

• Turn your Samsung Galaxy S5 off
• Hold down the Home button, volume up button and power button until you can see the Android on screen
• Use the volume down key to highlight factory reset/wipe data
• Use the power button to select
• Use the volume buttons to highlightyes and then press the power button to select it.
• Wait until you see the option to reboot system, then use the power button to select it
• Your phone should automatically reboot

How to Boot into Safe Mode:

• Turn the Galaxy S5 off
• Tap the power key to turn back on.
• Once the Samsung logo appears, hold the volume down key

How to Clear the Cache Partition:

• Turn the Galaxy S5 off using the power key followed by the power off option
• Press and hold the Home, Power and Volume up key until the handset vibrates
• When the handset vibrates, let go of the Power button
• When the recovery screen appears release the other two buttons.
• Use the Volume down key to select wipe cache partition
• Select with the Power button

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Those who own smartphones will definitely know the feeling of waiting for the latest software update to become available for their device. The #Samsung #Galaxy #S5 for example which was released in 2014 has undergone several software updates, both minor and major. This device was first running on Android KitKat then later on it got the Lollipop update and finally we now have the device running on Marshmallow. While updating the phone to its latest software version is quite easy there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 software update keeps repeating itself issue & other related problems.

Samsung S5 Software Update Problems With Go 12

If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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S5 Software Update Keeps Repeating Itself

Problem:the software update keeps repeating itself. a software update notification pops up, goes through with the process I press install, the phone reboots and finishes the installation. a message pops saying the software has been updated, no error codes whatsoever and then a new software update notification pops up, and does it again. the same thing every time. this has been going on for 2 days now. the software has not updated I’m still on version 5.0 I decided to do a factory reset hoping to solve the problem but unfortunately it did not help at all.

Solution: You should try updating the phone by connecting it using a USB cord to a computer with Kies running. Make sure that the update completes then restart your phone. If you are still experiencing the same issue after this then do one last round of factory reset. Make sure to backup your phone data before doing the reset. Should the issue persist then I suggest that you consider flashing the updated firmware file to your phone. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 Software Is Not Updating

Problem:My phone’s software is not updating. I have tried factory resetting it, but that does not work. At random, I’ll get a new soft way of ware update available at the bottom of the screen, which disappears. Nothing shows up on the taskbar and when I check my settings for an update, it states that there is no update found. Lately, my phone has been lagging a lot, which I think could be a cause of the old software. Help?

Solution: There are certain conditions that you phone must meet in order for it to be able to get the software update.

• The phone should be running on its original network ( This is for unlocked devices).
• The phone must not be rooted.
• The phone must not be running on a custom software.

If your phone meets the conditions listed above then you should try connecting it using a USB cord to a computer with Kies running. Let Kies update your phone software. If the phone software still doesn’t update then you should consider manually flashing the updated firmware file to your device. Instructions on how to do this can be found at several of the popular Android forums online.

S5 Stuck In Boot Loop

Problem: S5 stuck in boot loop. Did wipe cache partition soft and hard factory reset. Can’t get it to load in safe mode. I have been trying to download firmware and reinstall but have failed a few times always incomplete files. The Knox was tripped . This was not done by us to install custom ROM or trying to unlock from network providers. It simply froze crashed and started the boot loop. This is my daughter’s phone she has kept it in perfect condition and never had an issue until now. Any advice is appreciated thanks droidguy

Solution: I recommend that you flash the phone with its updated firmware file. You can download the complete file from the SamMobile website.

Other troubleshooting steps that you can do to resolve the boot loop issue are as follows.

• Connect your phone to its wall charger. Check if the boot loop issue still occurs. If it doesn’t then the problem could be caused by a faulty battery. Try replacing the battery with a new one.
• Remove the battery and microSD card of the phone. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear its RAM. Reinsert just the battery then check if the phone will boot successfully.

Install esxi host driver. If the above steps fail to fix the problem then you should bring the phone to a service center and have it checked as this could already be a hardware related problem.

S5 Software Update Installation Errors

Problem: I have downloaded the update for my Samsung Galaxy S5 two times now, each being of 870MB each. The update downloads and then when i try installing it, i always get installation errors. Can you please help me out with how to update my phone to the latest version since i’ve been using this version for over a year now. Thanks for your help in advance

Solution: The installation error could be caused by some form of data conflicts in your phone. I’d recommend that you backup your phone data then do a factory reset. Once the reset is complete download the update again.

S5 Software Is Up To Date

Samsung S5 Software Update Problems With Passcode

Problem: I have the s5 sm-G900A, with baseband version G900AUCS4CPA4. How can I get other updates. Each time I check with Odin, OTA, Kies it tells me my software us up to date. I need help to get updates to get me to the marshmallow os.

Solution: Your phone should meet the following conditions in order for it to get the official software update.

• If you have an unlocked device then it should be running on its original network.
• Your phone should not be rooted.
• Your phone should not be running on a custom software.

If your phone meets the conditions listed above and it is not getting any update then you should consider flashing your phone with its updated firmware file. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 From Verizon Not Getting GSM LTE On AT&T

Problem:Hi I have a Verizon Samsung Galaxy s5 G900V phone and I am thinking of changing my service to AT&T GSM 4G LTE. I am told I can’t get the gsm LTE on this phone. Is there anything I can do? If not what are the ramifications of switching to AT&T and not getting the LTE? AT&T put a sim card and I was able to make phone calls and get text messages. Would I lose the ability to get data???

Solution: You won’t be able to use the LTE network of AT&T since the LTE band of Verizon is different from the band used by AT&T. This is already a hardware limitation which can’t be fixed. If you plan to proceed with the switch then you won’t be able to enjoy faster mobile data speeds that the LTE network offers. Your phone will be stuck with using the 3G network.

Samsung S5 Software Problems

S5 Not Getting Software Updates

Problem:Hi, I have samsung S5- was originally bought from AT&T and then i switched to T-mobile almost 2 years ago. I just realized that the phone has not received any android updates in a while. it is running android version 4.4.4. Talked to tmobile support and they suggested installing smart switch and updating android. however smartswitch says that the phone has the latest updates. Is there a way i can upgrade to Lollipop or beyond? Model: SM-G900A Baseband version: G900AUCU2AOA1

Solution: The most likely reason why your phone is not getting the update is because it is unable to access the AT&T servers due to the phone running on the T-Mobile network. Crossfit endurance running program pdf. Try connecting the phone using a USB cord to a computer with Kies running and let the software update your phone. If the issue remains then backup your phone data then do a factory reset. Once the reset is complete try checking for the update again.

Should the issue remain then you should consider flashing the updated firmware file to your phone. Instructions on how to do this can be found at several of the popular Android forums online.

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Samsung S5 Software Update Problems

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